Data marketing : Automated customer journey

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Data marketing : Automated customer journey



Today, data are so important that they underpin every company’s services and functions. Marketers need to understand and know how to work with data, without becoming engineers or statisticians. The main objective of this course is to allow students to build and drive a Customer journey, considering the contextualization of data and considering all relationships with stakeholders.

Andréa Michaux IMT-BS

Andréa Micheaux

Pr. Andrea Micheaux Director of Marketing and Strategy Department

Doctor In Management science at Université Paris 1 Panthéon-Sorbonne, Andréa is also a graduate from CESEM (NEOMA).

She is the author of « Marketing de Bases de Données » which contributed widely to CRM’s rise.

She founded a consulting firm in marketing data in the bank and insurance sectors before becoming A.I.D.’s Associate Director.

She published several articles about Data Driven Marketing, Commercial Pressure and Marketing Ethics in scientific journals. 

Named in 2015 at the Corps des Professeurs des Universités, Andrea now focuses mainly on research and pedagogy while keeping a close relationship with « MarTech » platforms’ editors.

Professor in Marketing, she is now at the head of Institut Mines-Télécom Business School’s Management, Marketing and Strategy’s department.